Refund Policy

Last update: March 10, 2026

Introduction

This Refund Policy outlines the terms and conditions under which Global4EX ("the Company", "we", "us", or "our") may issue refunds for purchases made through global4ex.com (the "Website"). By purchasing any of our services, you agree to the terms stated in this policy.

1. Eligibility for Refunds

You may request a refund within fourteen (14) calendar days from the date of your purchase, provided that none of the following conditions apply:

• You have logged into the platform and initiated any trading activity, including but not limited to opening, modifying, or closing a position on your account.
• You have violated any of the account rules or terms of service associated with your purchase.
• Your account has been flagged for suspicious, fraudulent, or abusive activity.
• You have already received a refund for a previous purchase within the last sixty (60) days.

Once any trading activity has been initiated on the account, the refund eligibility is automatically voided, regardless of how much time has passed since the purchase.

2. Non-Refundable Circumstances

Refunds will not be granted in the following situations:

• Change of mind after initiating trading activity.
• Failure to meet the evaluation or challenge objectives.
• Account breaches or rule violations, including drawdown limits, prohibited trading strategies, or any other terms outlined in the service agreement.
• Purchases made with promotional discounts, coupons, or special offers, unless otherwise stated at the time of the promotion.
• Chargebacks or payment disputes initiated through your payment provider without first contacting our support team. We strongly encourage reaching out to us before opening a dispute, as unresolved chargebacks may affect your account standing.

3. How to Request a Refund

To request a refund, please contact our support team at contact@global4ex.com with the subject line "Refund Request". Your request must include:

• Your full name as registered on the platform.
• The email address associated with your account.
• Your order ID or transaction reference number.
• A brief explanation of the reason for your refund request.

We aim to acknowledge all refund requests within two (2) business days of receipt.

4. Refund Processing

Once your refund request has been reviewed and approved, the refund will be processed using the original payment method. Please allow the following timeframes for the refund to appear:

• Credit/Debit Card: 5–10 business days, depending on your card issuer.
• Other payment methods: 5–14 business days, depending on the provider.

Global4EX is not responsible for any delays caused by third-party payment processors or financial institutions.

5. Partial Refunds

In certain circumstances, Global4EX may offer a partial refund at its sole discretion. This may apply when a service has been partially delivered or when specific conditions outlined in this policy are partially met.

6. Duplicate Purchases

If you have been charged more than once for the same service due to a technical error, please contact our support team immediately. Duplicate charges will be refunded in full upon verification.

7. Account Suspension & Termination

If your account is terminated due to a violation of our terms of service, you will not be eligible for a refund. Global4EX reserves the right to suspend or terminate accounts that engage in fraudulent activity, abuse of the platform, or any behavior that undermines the integrity of our services.

8. Dispute Resolution

We encourage all users to contact our support team before initiating any disputes through external channels. Our team is committed to resolving issues fairly and promptly. If a resolution cannot be reached, the matter will be handled in accordance with the dispute resolution procedures outlined in our Terms and Conditions.

9. Cancellation Policy

You may cancel your subscription or service at any time by contacting our support team at contact@global4ex.com. Upon cancellation:

• If your cancellation request is made within the eligible refund period and no trading activity has been initiated, you may qualify for a full refund as outlined in Section 1.
• If trading activity has already taken place, your account will remain active until the end of the current billing or evaluation period, after which no further charges will be applied.
• Cancellation does not retroactively entitle you to a refund for services already rendered or evaluation periods already in progress.

We recommend submitting cancellation requests as early as possible to ensure timely processing.

10. Changes to This Policy

Global4EX reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at: contact@global4ex.com